How to discontinue service to an intoxicated person
- Stay Clam
- Don’t argue with an intoxicated guest
- Be courteous, but firm. Be friendly, but don’t back down on your decision or bargain with the customer.
- Don’t embarrass anyone
- Don’t provoke the customer by embarrassing him or her. Avoid statements like, “You’re drunk” or “You’ve had way too much to drink.”
- Pull the intoxicated person away where you can speak to them away from an audience
- Explain the situation simply but thoroughly
- Listen to your guest
- Talking to them one-on-one may give you a better understanding of their intoxication level
- Ask them to leave. Remember if you ask someone to leave you may still be responsible for their safety.
- Find transportation. It’s recommended that your business have a policy for getting intoxicated customers home safely. A cab service could be the right move for a customer who isn’t drinking with friends or whose friends are also intoxicated.
- It’s ok to ask for assistance from the intoxicated persons friends, additional staff, security and in escalated instances the police
- If the customer refuses to cooperate or becomes disorderly, call the police or sheriff and be willing to sign a complaint. Protect your business and reputation.
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