If there comes a time when you must refuse service to a minor or who you feel has provided you false identification use the following procedure:

• Explain why you cannot serve/sell them alcohol
• Be firm and friendly and don’t embarrass them
• If your establishment allows minors inside, offer them an alternative non-alcoholic beverage
• Inform management and other staff that the person is a minor and they you have already refused them service
• Based on your company’s policy it is always a good idea to record the incident in a log
• If the ID appears to be fake do not confiscate it

Here are some helpful sayings:

• I’m sorry but it is against the law for me to serve alcohol to a minor.
• I apologize but based off the ID you have provided I cannot sell you alcohol I could lose my job.